Case Study

SAP development and L1-L3 support across FI, WM, and CRM for Bosch's home appliance division

completed

Manufacturing

Summary

Through a collaboration with PROFES, a team of around 16 dotWhite specialists delivered SAP development and first-, second-, and third-level support for Bosch's home appliance division — spanning financial, warehouse management, and CRM modules, greenfield development as well as maintenance of existing systems, for branches across Europe and Asia.

Client

Bosch

Manufacturing

Based in Germany

The Task

Challenge

A global appliance manufacturer’s SAP landscape spans modules, branches, and continents. Support and development had to cover the full range — new builds and legacy maintenance — across time zones, without fragmenting responsibility.

Our Solution

Results

A sustained ~16-person, multi-module SAP operation across two continents, covering both new development and the maintenance of business-critical existing systems.

The Work

What we’ve built

An end-to-end SAP engagement: L1-L3 support plus active development across multiple modules — most notably FI (finance), WM (warehouse management), and CRM — combining greenfield builds with maintenance of existing systems, serving Bosch branches in multiple European and Asian countries.

Supporting Platforms & Tools

Takeaway

Multi-module SAP support only scales when the same team can both maintain what exists and build what’s next — splitting those responsibilities is where quality falls into the gap.

Latest News

Company News

The bottleneck was never typing

6 Aug 2026

Every nearshoring provider is talking about AI. Here is what we actually point it at — requirements, test coverage and code review — and why that is a deliberate choice rather than a modest one.

Explore the story

Company NewsCareers

Somewhere Worth Coming In For

1 Aug 2026

We've moved into a house in the middle of Cluj-Napoca — 35+ desks, rooms to think in and rooms to argue in, and a garden that has already seen its first barbecue.