Enel runs its customer portals on Adobe Experience Manager — onboarding, contract signing, account self-service. dotWhite developed custom AEM components connecting the portal layer to SAP, so customer-facing journeys run on live business data instead of detached content.
A utility’s onboarding journey depends on answers only the ERP knows: can energy be supplied at this address, at what cost, under which contract. Without live SAP integration, the portal is a brochure.
Customer onboarding and account management run end-to-end through the portal against authoritative SAP data — no swivel-chair steps between the customer-facing layer and the ERP.
Custom AEM components integrating with SAP for address-level supply availability checks, energy consumption cost calculation, account creation and updates, and publishing invoicing information into customer accounts.
In utilities, the portal’s credibility is only as good as its ERP connection. The moment a customer sees a price the backend disagrees with, trust in the whole digital channel drops.
Every nearshoring provider is talking about AI. Here is what we actually point it at — requirements, test coverage and code review — and why that is a deliberate choice rather than a modest one.
We've moved into a house in the middle of Cluj-Napoca — 35+ desks, rooms to think in and rooms to argue in, and a garden that has already seen its first barbecue.
So what's next?
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