Case Study

Connecting a Hybris customer portal to SAP for a telecom provider

completed
Telecom SolutionsManufacturing
About

Summary

Telecom products live fast and die slow: tariffs are marketed for months, but the contracts they create run for years. We built the integration layer that keeps a Hybris-based customer portal, contract management, and SAP-driven ERP processes consistent — for current offers and legacy products alike.

Client

NetCologne

Telecom SolutionsManufacturing
Based in Germany
  • Java
  • SAP Hybris
  • TIBCO
  • SAP
  • ABAP
The Task

Challenge

Tariffs, promotions, and bundles are often only actively sold for a limited window, while existing customers keep their original conditions long after. When the customer portal, booking logic, contract administration, and ERP aren’t tightly connected, this produces errors in contract representation, service handling, and billing.

The Task
Our Solution

Results

Tariffs, promotions, and bundles are often only actively sold for a limited window, while existing customers keep their original conditions long after. When the customer portal, booking logic, contract administration, and ERP aren’t tightly connected, this produces errors in contract representation, service handling, and billing.

Our Solution
The Work

What we’ve built

To ensure an immediate and transparent start to our partnership, we provide our proprietary project management suite fully hosted and configured at no additional cost. This strategic investment eliminates operational barriers, allowing our teams to align instantly and focus entirely on the sophisticated execution of your project goals.

The Work
Supporting Platforms & Tools

Takeaway

In telecom, the real complexity is rarely the individual product — it’s the history and the edge cases. Successful SAP integrations don’t just exchange data; they model product lifecycles and contract realities correctly.

Supporting Platforms & Tools

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