Case Study

A customer service portal with SAP as the single source of truth for maintenance cycles

completed

Manufacturing

Summary

For maintenance-critical precision equipment, reliability is both technical and organizational. We supported PFISTERER with a portal through which customers manage their devices, serial numbers, and service intervals digitally — with SAP remaining the leading source for contract and master data.

Client

PFISTERER

Manufacturing

Based in Germany

Customer Portal
SAP Master Data Integration

The Task

Challenge

Precision devices need regular maintenance and inspection. Tracked manually, service windows get missed, data drifts, and responsibilities blur — especially when serial numbers, contract references, and service histories have to be combined.

Our Solution

Results

Customers gained transparency over their equipment fleet and upcoming service intervals; the service organization became more structured and plannable. Missed maintenance is avoided more reliably and service process quality improved.

The Work

What we’ve built

A customer-facing portal for registering and managing products including serial numbers, drawing relevant contract and master data from SAP to model maintenance cycles, service relationships, and reminder logic — including automatic notifications before due maintenance.

Supporting Platforms & Tools

Takeaway

In service businesses, SAP delivers its greatest value when data is not only maintained internally but translated into customer-facing processes.

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